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Super. Natural. British Columbia.spacer
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Legal and Privacy Policy

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Legal


Booking Accommodation
Prices quoted are per room for a single night's standard room accommodation based on double occupancy unless otherwise stated. Prices are quoted in Canadian dollars and are subject to change. All offers subject to availability. Please check the cancellation policy of each accommodation carefully.

Endorsment
The information provided on the HelloBC site is for reference only and does not constitute and should not be construed as an endorsement or recommendation of any air carrier, accommodation, restaurant or any other facility, business or event in British Columbia.

Terms and Conditions
Please read these terms and conditions of website use carefully before using the HelloBC site. By continuing to use the HelloBC site, you agree to comply with and be bound by all of the terms and conditions set out below. We reserve the right, at our sole discretion, to modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting of the modified terms and conditions. You agree to review the terms and conditions periodically to be aware of such modifications and your continued use of the HelloBC site shall be deemed your conclusive acceptance of the terms and conditions as modified from time to time.

Content and Revisions
While Tourism British Columbia uses reasonable efforts to ensure all information on the HelloBC site is accurate and current, such accuracy and currency can not be guaranteed and your reliance thereon is at your own risk. All content, including these terms and conditions, is subject to change without notice. We suggest you review these terms and conditions each time you access this Web site.

No Warranty Or Representation
Nothing on this site shall add to or change any contract for products or services you may have with Tourism British Columbia, its partners, suppliers or affiliates. Neither Tourism British Columbia, its partners, suppliers, affiliates, nor any other party involved in creating, producing or delivering the information on this site is liable for any direct, indirect, incidental, special, consequential, punitive or other damages whatsoever, arising out of or in connection with your access to or use of this site including, but not limited to, business interruption and loss of use, data, information and profits (regardless of the form of action, including but not limited to contract, negligence or other tortious act). This limitation applies even if Tourism British Columbia has been advised of, or foresees, the possibility of any damages occurring. Without limiting the foregoing, everything on this site is provided to you "as is" without representation, warranty or condition of any kind, either express, implied, or statutory including, but not limited to, implied representations, warranties or conditions of merchantability, fitness for a particular purpose, durability, title, non-infringement of intellectual property rights, or inter-operability of products and services.

Use Of Information
You agree not to use any information on this site or linked to this site in any claims, proceedings, suits or actions against Tourism British Columbia, its partners, suppliers or affiliates.

Monitoring
Tourism British Columbia assumes no responsibility or liability for content changed without Tourism British Columbia's consent.

Links To Other Sites
Throughout this site, Tourism British Columbia provides links to other sites for your convenience. These sites are independent from Tourism British Columbia and Tourism British Columbia does not endorse, control or make any representations, warranties or conditions concerning their contents or links. It is your responsibility to verify any information contained within linked sites before relying on it. Also, the information contained in the links may be changed or updated at any time without notice. Linked sites may have their own terms and conditions that you should locate and review.

Copyright
All material contained on this site is subject to copyright unless otherwise noted. You are free to use the content for personal purposes provided you do not modify it and provided you retain all copyrights and other proprietary notices contained in the content. You require our written consent to copy or display any portion of the content for redistribution to third parties or for commercial purposes.

Trademarks
The trademarks, logos, and other names, logos, slogans and icons identifying products and services on this site are registered and unregistered trademarks of Tourism British Columbia and others and may not be used without prior written license from Tourism British Columbia.

Consent
You hereby authorize Tourism British Columbia to collect and retain all relevant information relating to your use of this site. You further authorize any third party to provide Tourism British Columbia with such information.

Viruses
Tourism British Columbia assumes no responsibility or liability for any damages to, or viruses that may infect, your computer equipment or other property in connection with your access to or use of this site or your downloading of any data, text, images, files or other materials from the site.

Right Of Indemnification
You agree to defend, indemnify and hold Tourism British Columbia, its partners, suppliers, affiliates and related companies harmless from any and all liabilities, costs and expenses, including reasonable legal fees, related to any violation of these terms and conditions by you, or in connection with your use of the site.

Waiver
Tourism British Columbia's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or rights contained in these terms and conditions.

Governing Laws
The provincial laws of British Columbia and the federal laws of Canada that apply in British Columbia shall govern these terms and conditions. You agree to be bound by the laws of these jurisdictions.

Privacy Policy

Tourism British Columbia (Tourism BC) offers a selection of websites designed to help people find information about travel and vacation experiences in British Columbia and participate in a variety of tourism-related services:

  • The consumer information or HelloBC site (www.hellobc.com) provides an array of information on topics useful to people visiting British Columbia, such as accommodation, vacation packages and special offers, transportation and events;

  • The Tourism BC corporate site (www.tourismbc.com) provides information on the organization's corporate program that is useful to tourism operators, media and stakeholders;

  • Our travel media page (www2.hellobc.com/travelmedia/) provides information useful to writers, editors and film producers such as story ideas, images, filming and planning a research trip;

  • The British Columbia Magazine site (www.bcmag.ca) provides information about our award-winning magazine and its unique portrayal of the beautiful places, intriguing journeys and remarkable people of British Columbia;

  • Our supplier site (www.tourismbc.net) enables tourism product suppliers to register their properties or tourism businesses online and for inclusion, as applicable, in our Approved Accommodation Program or one of Tourism BC's marketing programs. Access to tourismbc.net is only possible with a Tourism BC-assigned authenticated user ID name and user-assigned password.

  • The Tourism 2010 Resource Centre site (www.tourism2010.com/CMS/) provides information on Games-related topics important to BC's tourism industry.

Tourism BC also offers international websites that provide travel and vacation information that may be of particular interest to visitors from other countries.

We at Tourism BC are committed to protecting the privacy of our customers. Any personal information provided to us through our website is collected, used and disclosed in accordance with the British Columbia Freedom of Information and Protection of Privacy Act and other applicable legislation.

What is considered Personal Information under the British Columbia Freedom of Information and Protection of Privacy Act?

Under the British Columbia Freedom of Information and Protection of Privacy Act, personal information includes recorded information about an identifiable individual, such as name, address, phone number, e-mail address and credit card information. Business contact information is not included in the definition of personal information under our provincial legislation.

When Tourism BC collects personal information, we identify the:

  • purpose for collecting the personal information,
  • legal authority for collecting it, and
  • title, business phone number, business address and e-mail address of an employee who can answer questions you may have about the collection of information.

What Personal Information We Collect and How We Use It

When someone visits one of our websites, our web server automatically collects a limited amount of standard information essential to the operation, security and evaluation of the Tourism BC website. This information helps us to make our site more useful to visitors and includes the:

  • Internet domain and Internet Protocol (IP) address from computers that access our web site,
  • type of browser and operating system used to access our site,
  • date and time our site is accessed,
  • pages visited,
  • address of any web sites linked to, and
  • content downloaded from our site.

While some of this information does not identify who people are, other information (e.g. Internet domain names or the IP addresses of internet service providers) may provide identification. The extent of personal identification depends on the naming standards followed by the internet service provider. You may wish to check with your provider to inquire about their policies and practices in this regard. Tourism BC does not use this information to identify individuals who visit our website unless required to do so as part of an internal investigation or other law enforcement purpose.

Any personal information collected via our website (e.g. web forms) is done in compliance with BC's privacy legislation and is considered necessary for providing services offered by our organization. There is always an option of whether or not to provide us with personal information. Your decision not to participate in electronic service delivery activities will not impair your ability to browse our web site. However, it may limit the use of certain website features. The personal information provided to us is used for the purpose for which it was collected or for a use consistent with that purpose. For example, personal information may be used to: send information about British Columbia that we believe will be of interest (based on a confidential personal profile); contact about upcoming vacation opportunities; respond to inquiries; provide requested materials; obtain feedback on vacation experiences; or assist with the use of our web site. In most cases, we try to obtain explicit consent before these activities will occur. At any time, anyone may request that we stop communicating by either updating their user profile or contacting us directly.

In certain circumstances, we may need to provide personal information to our service providers in order to facilitate the operation of our website or processing of payment transactions. Before any personal information is disclosed, all recipient organizations must agree to protect the privacy of personal information in a contractual manner consistent with our policy and compliant with BC's Freedom of Information and Protection of Privacy Act.

Security of Your Information

Tourism BC is obligated to protect personal information by making reasonable security arrangements against such risks as unauthorized access, collection, use, disclosure or disposal. Security measures, such as the use of FTP secure sites, have been integrated into the design, implementation and day-to-day operating practices as part our commitment to protect the information we hold.

The personal information submitted is secure once it reaches the Tourism BC server. In transit between a computer and the server, however, it may not be secure. Therefore, we cannot guarantee that information will not be disclosed in ways not otherwise described in this policy.

Links to Other Web Sites

The Tourism BC consumer website includes links to our other sites. Some of these sites offer unique services and may include detailed privacy statements describing how personal information may be used. We encourage users to review any detailed privacy statements prior to providing personal information. Your use of our website services and provision of personal information through our sites signifies your consent to our use of this information as outlined in this privacy policy or any detailed privacy statements.

The Tourism BC website also provides links to external web sites that offer information on tourism-related products and services. These sites may be operated by other government agencies, non-profit organizations or private businesses. Tourism BC is not responsible for the content and privacy practices of external web sites. We encourage users to review the privacy policy for each external site before submitting any personal information.

Cookies

Cookies are small pieces of data that web pages place in computers to assist in returning to that page. Tourism BC uses cookies to track activities on our web site to help us identify what tourism-related products and services consumers are interested in, so that we may continually work towards providing useful and relevant content. It is possible to change the settings on a web browser to deny cookies or to warn when cookies will be deposited.

Mappoint

Tourism BC uses a third party service for locator maps. See the Mappoint Terms and Conditions and Privacy Policy.

How Long Information Is Retained

The length of information retention varies in relation to the nature of the service provided. We keep information for the length of time necessary to fulfill the purpose(s) for which it was collected. Tourism BC manages the information it collects in accordance with government records retention schedules and other legislative requirements.

Changes to Our Privacy Policy

Tourism BC may, from time to time, review and revise its privacy practices and our website privacy policy.

Who Can I Contact About the Tourism British Columbia Privacy Policy or the Collection/Use of Personal Information?

General questions or comments about this privacy policy can be directed by e-mail, phone, fax or in writing to our privacy manager at:

Tourism British Columbia
Manager, Records, Access & Privacy
Box 9830.Stn.Prov.Govt
300-1803 Douglas Street
Victoria, British Columbia, Canada V8W 9W5
Phone: (250) 356-6363
Fax: (250) 387-8246
E-mail: privacy@tourismbc.com

Where Can I Find Information on British Columbia's Freedom of Information and Protection of Privacy Act?

For information relating to British Columbia's Freedom of Information and Protection of Privacy Act, please refer to the Government of British Columbia website at: www.mser.gov.bc.ca/privacyaccess/